Trimlight comes with a lifetime product warranty. Simply reach out to your local dealer and request to have the light replaced. You may or may not be charged a labor fee depending on your location, but the faulty product will be covered under warranty.
If One Light Goes Out, Do They All Go Out?
The answer is sometimes. If the glitch or fault occurs within the RGB components then it will only affect that light. The light may turn a different color or shut off completely. If the glitch or fault occurs within the data wire of the affected light, it may affect all the lights after it in line. Either way it is a quick and simple repair, reach out to your local dealer and they will swap out the affected light which will correct any issue.
How long does Trimlight last?
Trimlight comes with a Lifetime Product Warranty. The lifetime of Trimlight depends on how often it is being used. On average Trimlight will last between 20-30 years (assuming it is only used during nighttime hours). If Trimlight is constantly left on day and night, it will significantly reduce the lifetime of the lights.
How do I rename the Trimlight signal?
Connect to the Trimlight wifi signal, open the Trimlight app, turn the lights onto manual mode, then long press on the word Trimlight. A window will pop up with the option to rename the network. Once finished, you must hard close the app, refresh your wifi networks, and connect to the new signal name.
Can I Pair Trimlight To My Home Network?
Yes, the Trimlight system has the capability to be paired to your home network, however, keep in mind we cannot guarantee Trimlight will connect to your home network based on many variables outside our control such as type of router/modem, firewall settings, potential obstacles, interference from other devices, etc.
Why won't Trimlight pair into my home network?
While Trimlight is designed to connect to any 2.4gHz wifi signal, we cannot guarantee that it will pair to all home networks due to factors that are outside our control. Some of these factors include: Type of modem/router being used, Firewall and security settings on home router/modem, Obstacles between Trimlight controller and modem/router. Potential interference from other devices: LED lights, solar panel controllers, Tesla battery chargers, other wifi devices, etc. If you still cannot pair your home network, we recommend reaching out to your internet provider as some techs may be able to assist you in pairing Trimlight to your specific modem/router. If all else fails, no worries, you can simply use Trimlight’s dedicated wifi signal (blue light on controller) to connect to your Trimlight system as that is always reliable.
Why can't I program Trimlight from a computer?
Trimlight is an app driven technology which is why it will not work with PCs. Trimlight is designed to work with any iphone or android device. The app will also work with most Mac computer systems since they are also app driven.
If I move, can I have the Trimlight system moved to my new home?
Unfortunately you cannot have your existing Trimlight system removed and used again on another home. Trimlight is designed to be a permanent fixture on the home and the channel is specifically ordered to match the color, style and footage of your existing home so it would not meet the criteria to be utilized on another structure.
Why can I no longer connect to my Trimlight system?
The most common reason for connection issues is due to a power loss at the controller or the controller signal getting switched due to a brief power outage or customer change. As long a blue light is showing on controller (quick click and release STA/AP button on controller to toggle between blue and green), you should see Trimlight signal in your wifi network options.As long as solid green light is showing (quick click and release STA/AP button on controller to toggle between blue and green), you should be able to connect to Trimlight app using your home wifi network.
Can I use Trimlight with both android or iphone?
Absolutely, the trimlight app is designed to work with any iphone or android device. The app will also work with most Mac computer systems since they are app driven. It will not work with PCs
Why does my white lights look blue, is there a better white?
With RGB lights pure white is using a combination of red, green and blue to create the color. Therefore, the pure white setting may appear to have a blue hue, some people see the hue and some do not. We recommend looking at pure white from the sidewalk or street before trying to adjust the setting. If you still want to take the blue out, you can go into the custom color setting, type in 255 in each box below the corresponding R-G-B. From there, slowly decrease the number in the blue category until you see a white light you like. You can also use google to search for lists of RGB codes for different white hues.
How do I delete a pattern?
Simply connect to Trimlight app, press enter, then click on clock icon at bottom right. From there you will see a list of all current patterns. Swipe left on pattern you would like to delete and you will see an option appear to rename or delete the pattern. Please refer to the following video below for more instruction.
How do I delete a calendar event?
Simply connect to Trimlight app, press enter, then click on clock icon at bottom right. From there scroll down, click on schedule button, then click on “create a calendar event”. Calendar events will be highlighted in pink. Click on the month and then the days you want deleted, the calndar event detail window will open, and you can click on delete at the bottom. Please refer to the following video below for more instruction.
How do I slow down a chasing pattern?
First, you can locate the speed bar on the app and slide it all the way to the left. If the pattern still moves too fast, simply up the number of diodes on each color in the color line until you get the desired speed for your pattern. Don’t forget to save it once adjustments are made.
Can I customize colors with Trimlight? If so, how?
Yes, from the color palette screen simply long press any color circle outside the gray line box and a window will pop up giving you the option to slide your finger through the color spectrum to a specific custom color or type in RGB codes for different color options. Then click OK and that custom color will be saved in that color circle.
How do I or can I rename a saved pattern?
You can rename a save pattern by simply connecting to Trimlight app, press enter, then click on clock icon at bottom right. From there you will see a list of all current patterns. Swipe left on pattern you would like to rename and you will see an option appear to rename or delete the pattern.
How do I hard close my app?
Hard closing the Trimlight app between uses is very important for proper function. The process for hard closing your apps depends on what device you use. For apple devices you either:A) Double click the home button to shrink down your apps, then swipe up to close them ORB) Touch bottom of screen and drag finger up until apps shrink down. Release finger and then swipe up on apps to close themFor Android devices there are several options depending on which device you own. Typically there is an icon showing three lines or 3 dots that you tap and get the option to “clear all” or “close all”. You will have to look up the option available for your specific device.
How do I perform a soft reset?
Simply locate the white Trimlight controller, unplug it for 1 solid minute, then plug back in. You can also cut power to the white controller by pulling out the green cube next to the blue or green light for 1 minute then plugging back in. This will clear any error codes in your controller without deleting any patterns or timers you have saved.
How do I perform a hard reset?
Simply locate the white Trimlight controller, hold down the gray (-) button for 8-10 seconds until you see a quick red flash up by the blue/green light. Then unplug it for 1 solid minute, and plug back in. You can also cut power to the white controller by pulling out the green cube next to the blue or green light for 1 minute then plugging back in. This will erase all custom patterns and timers and restore your controller back to factory default settings. This typically resolves most controller related issues.
If I unplug power to Trimlight, do I lose saved patterns/timers?
No, the Trimlight controller has a built in battery so all saved programs and timers will not be lost if the controller loses power. That being said, we always recommend keeping the Trimlight controller plugged in at all times unless performing a soft reset or hard reset.
What is the "pair new device" button?
The “pair new device” button allows you to pair Trimlight to your home network. Keep in mind we cannot guarantee Trimlight will connect to your home network based on many variable outside our control such as type of router/modem, firewall settings, potential obstacles, interference from other devices, etc.
What color light should be on my controller?
This depends on whether you are using the Trimlight dedicated signal to connect to your Trimlight system or if you pair the Trimlight controller to your home network. To use the Trimlight dedicated Wi-Fi signal you will want a blue light on your controller. If you want your Trimlight system paired to your home network you will need the green light to be on your Trimlight controller.To switch between blue light and green light simply quick click and release the STA/AP button on the controller.
How does your Lifetime Product Warranty work?
Trimlight provides an industry leading lifetime product warranty. This warranty covers any components of the Trimlight system for the life of those components. When used properly the components in the Trimlight system should last 20 to 30 years. If the system is left on 24 hours per day this greatly diminishes the lifetime of the product.
Do you have a setting for warm white?
Yes, we have a preset for warm white on the custom color palette screen. Click on the color circle labeled WW which is the first circle on the second row. Is there another way to find and program custom colors? Yes, in addition to long pressing a custom color circle and dragging your finger across the color spectrum, you can also type in RGB codes directly into the boxes below the R-G-B settings. For a list of custom color RGB codes to input, use google to search for RGB color code charts.
Can I set up a daily timer and calendar event on the same day?
Yes you can, but we recommend not overlapping your daily timer with a calendar event. For example, you can create a calendar event for a holiday and set that to run from 7pm to 11pm. Then you could set a daily timer to come on from 11:01pm to midnight or even to 5am. As long as the timers to not overlap they will work correctly.
How many patterns can I save in Trimlight app?
You can save up to 30 patterns in the Trimlight app. Once you go over that, you will receive a message that you have exceeded your pattern limit. At that point simply click on clock icon at bottom right. From there you will see a list of all current patterns. Swipe left on patterns you would like to delete and you will see an option appear to rename or delete the pattern.
How many colors can I show at once with Trimlight?
You can show up to 7 colors at a time and program up to 30 lights of each color. For example, you can program 30 red, 15 orange, 1 purple, 5 white, etc. The key is to not program more than 30 per color and you can do up to 7 different colors in each pattern created.
How do they look during the day?
Trimlight’s patented channel system is designed to match the color of the roofline, blending in seamlessly to hide the wires from view. They lock the lights securely in place and they are hardly noticeable during the day.
Are they HOA approved?
Trimlight typically needs prior approval from HOAs. We have found Trimlight is widely accepted by most HOAs once a meeting has been established with committee leaders to show how the Trimlight system works; that it is hidden during the day, programmable for specific holidays and there are assurances that any repairs or maintenance issues will be resolved in a timely manner.
Where does controller box go?
Typically the Trimlight control box is mounted on an interior wall inside a garage or under a carport. The Trimlight system simply plugs into a regular outlet.
How much do they cost?
Trimlight pricing varies depending on what part of the country you live in, specific pricing can be provided by local dealers in your area. Trimlight is very cost effective considering the system comes with a lifetime product warranty and will last for decades.
How much electricity do they use?
Trimlight uses exclusive LED technology which is extremely energy efficient. Each diode uses .6 watts of power which means most homes Trimlight systems use less energy than 1-2 light bulbs. Trimlight uses 1/10 the energy of incandescent lights and lasts 10 times longer.
Do diodes fade in the sun?
Typically, LED diodes with lenses can become faded or damaged due to constant sun exposure over time. However, Trimlight’s residential lighting has no lens or covering, just the direct LED shows out of the channel, which means Trimlight LEDs will not fade, get cloudy or become discolored over time like many other exterior LEDs. Furthermore, Trimlight residential LEDs face down and below the channel which further protects them from constant sun exposure.
Can I turn them on/off when away from home?
With Trimlight’s user friendly app, you can pre-program your lights to turn on and shut off on specific days and times. This allows you to set up any lighting schedule you want so you don’t have to worry about it while you are away on business or vacation. You can also set your system up to specific dates and patterns for holidays, sporting events or any special occasions months in advance. With Trimlight, you can set it and forget it.